Privacy Policy
Effective Date: March 13, 2025
Introduction
At Flow, your privacy is important to us. This Privacy Policy outlines how we collect, use, share, store, and protect your personal information when you join our waitlist or otherwise interact with our website and services.
By signing up for our waitlist, you consent to the practices described in this Privacy Policy.
Information We Collect
When you sign up for our waitlist, we collect the following information:
Full Name
Date of Birth
Email Address
Zip Code
How you heard about us
Your motivations or reasons for signing up
We collect only the information necessary to provide updates about our service availability, deliver personalized health information, and enhance our marketing and product offerings.
How We Use Your Information
We use the information collected from you to:
Notify you when Flow becomes available in your area.
Send you marketing communications, newsletters, personalized health tips, and other relevant materials.
Understand and analyze user motivations to improve our products, services, and marketing strategies.
Respond to your inquiries and provide customer support.
Sharing Your Information
We will not sell, rent, or lease your personal data. We do not share waitlist-specific data with third parties, except as necessary to securely store and manage your information using trusted service providers (e.g., our waitlist data is securely stored by our third-party survey provider). We require these providers to maintain strict privacy and security practices.
Data Security
Your personal information is stored securely in an encrypted database managed by a third-party provider. Only authorized personnel with a legitimate business need have access to your data. We take reasonable precautions to protect your information from unauthorized access, loss, or misuse.
Data Retention
We retain your data permanently unless you request deletion. You have the right to request modification or deletion of your personal information at any time by contacting us directly at hello@flow.com.
Your Privacy Rights
You have rights regarding the personal information we hold about you, including:
The right to access and obtain a copy of your personal data.
The right to request corrections to inaccurate or incomplete information.
The right to request deletion of your personal information.
The right to unsubscribe from any of our communications at any time by clicking the “unsubscribe” link provided in our emails or by contacting us directly.
California Residents (CCPA Compliance)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to know what categories and specific pieces of personal data we collect and how they are used.
The right to request deletion of your personal information.
The right to opt-out of the sale of personal information (Note: We do not sell your information).
Protection against discrimination for exercising your privacy rights.
To exercise any of these rights, please contact us at hello@flow.com.
Changes to this Privacy Policy
We may periodically update this Privacy Policy to reflect changes to our practices, technology, legal requirements, or other factors. When we do, we will revise the "Effective Date" at the top of this policy. If we make significant changes, we'll notify you directly via email or prominently post the updated policy on our website.
We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting your information.
Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Flow, Inc.
hello@preserveflow.com